Civilization has ended, Recovery not possible

Mankind: "Hello, is this Tech Support?"
Universe: "Yes, it is. How may I help you?"
Mankind: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Universe: "I'm sorry, but did you say a cup holder?"
Mankind: "Yes, it's attached to the front of my computer."
Universe: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Mankind: "It came with my computer, I don't know anything about a promotional. It just has '24X' on it."